We offer free of charge replacements for any lights with defects, to request a full refund please talk to one of our customer specialists.

Once we receive and inspect the returned crystal lights, we aim to process the refund within a reasonable timeframe, usually within 7-10 business days.

Professional installation is recommended to ensure proper wiring and secure mounting for a safe and flawless crystal light display.

Professional installation is recommended to ensure correct handling and secure mounting, ensuring the longevity and safety of your Elumin crystal lights.

Absolutely! Elumin’s diverse crystal light collection includes options suitable for small, medium, and large rooms, catering to various spatial requirements.

For more humid environments, regular cleaning with a soft, damp cloth is recommended, preventing dust and moisture buildup for long-lasting brilliance.

Yes, Elumin offer flush-mount crystal lights perfect for low-ceiling spaces, providing elegance without sacrificing precious overhead clearance.

Elumin crystal lights are crafted from high-quality crystal materials, often lead crystal or glass, known for their exceptional clarity and light-refracting properties.

K9 crystal from Elumin is a high-quality optical glass with a high refractive index and exceptional clarity. It is often used in the production of crystal lights due to its brilliance and ability to enhance light dispersion, creating stunning prismatic effects.

Elumin Crystal lights create a mesmerizing play of light and shadow, elevating ambiance with their captivating sparkle and elegant charm, setting a luxurious tone.

Yes, Elumin crystal lights can be energy-efficient when combined with LED bulbs, providing both brilliance and energy savings for sustainable illumination.

Yes, Elumin crystal lights can be easily maintained with periodic dusting and occasional gentle cleaning with a soft cloth and mild cleaner.

The Elumin collection includes crystal chandeliers, pendant lights, wall sconces, and ceiling lights, offering a diverse selection for various spaces.

Yes, our crystal lights typically come with a two or three year warranty, offering you peace of mind and protection against any manufacturing defects.

All our lights are made to order. Lead times for custom-made crystal lights vary but start at 14 days depending on the complexity of the design and the availability of materials, typically ranging from a 10-14 days to 30 days.

Yes, we offer expedited production and shipping options for urgent orders, ensuring prompt delivery without compromising on quality. Talk to a lighting specialist about your time-frames.

The estimated lead times for standard crystal light orders are provided during the purchasing process, and we keep customers informed of any updates or changes throughout the entire process. You have a dedicated specialist to manage your order.

Yes, we prioritize sustainability by using environmentally friendly materials and we make all our crystal lights to order for a greener and leaner supply chain.

Elumin crystal lights undergo rigorous quality control throughout our manufacturing and production process, and we source materials from reputable suppliers, guaranteeing superior craftsmanship and durability.

We take utmost care in packaging crystal lights with protective materials to prevent any damage during transit, ensuring they arrive in perfect condition. We even send you photos of the packing stage!

Elumin’s custom-made crystal lights allow you to have a unique piece that perfectly matches your preferences and interior design, creating a one-of-a-kind statement.

Absolutely! We offer customizable crystal light options, allowing you to tailor the design, size, and finish to seamlessly complement your décor. Chat with us live or book a call.

Indeed! Elumin crystal lights transcend trends, providing timeless elegance that remains a stylish and classic addition to any interior décor.

You can easily place an order through our website by adding your desired crystal lights to the cart and proceeding to checkout, where you can provide shipping and payment details. You can also discuss your order live with a Elumin service specialist or book a call at a time when its convenient for you. Orders are also managed and tracked in you personal Elumin account.

Yes, once your order is processed, you will receive a tracking number via email to monitor its status and estimated delivery date. You can also discuss your order live with a Elumin service specialist or book a call at a time when its convenient for you. Orders are also tracked in you personal Elumin account.

If you need to modify or cancel your order, please contact our customer support team as soon as possible, and we will assist you accordingly. Orders are also managed in you personal Elumin account.

In the rare event of any issues with your order upon delivery, please notify our customer support team immediately, and we will resolve the matter promptly and to your satisfaction.